Returns

Returns & Exchanges
Information on Returning or Exchanging your products

RETURN POLICY

We stand behind the quality of our products and we make every effort to represent our products accurately. If you are not satisfied with your purchase, please see the return policies below for our In Stock Hair Products, Custom Orders and Accessories. We realize that purchasing a full lace wig is an investment and may be difficult for some customers. We want to make sure that your shopping experience at Love My Hair Boutique is enlightening, and pleasant. We do offer our customers up to 48 hours (2 days), to request an exchange or store credit for your item, as long as the terms and conditions are met below. We do not offer cash refunds, we only offer store credit or a one-time exchange only.

RESTOCKING FEE

All returns or exchanges are subject to a 20% restocking fee. This fee will not be waived or returned even if the item is deemed ineligible for return.

INSTOCK HAIR PRODUCTS RETURN POLICY

In stock hair products (Stock Wigs, Frontals, Wefts, Bulk Hair, Closures) can be returned for a store credit or exchanged as long as the following conditions are met below:

1. You must notify us within (2) days of receiving your item if you are not satisfied and plan to return or exchange the item.

2. You must notify us by sending an email to: support@lovemyhairboutique.com

3. You must complete the Return Authorization Form within the (2) days of receiving the item.

4. The Return Authorization Form must be completed and faxed back to us at 1.888.547.9499.

5. Item must be in NEW, EXCELLENT condition. Item must be unworn, unwashed or uncut.

6. Labels and tags must still be attached and in its original condition.

7. Tags, Packaging, and Promotional material MUST be returned with the item. If you received a free gift, it is yours to keep!

ACCESSORIES RETURN POLICY

All sales are final on accessories, adhesives, removers and hair care products and they cannot be returned or exchanged.

We understand that some individuals may experience an allergic reaction due to the ingredients used in hair extension and hair replacement products; however, all sales are final on accessories and we do not offer refunds due to allergic reactions or if the product did not work out for you. We recommend that you test the product on a small area according to the manufacturer directions prior to fully applying the product. We recommend you conduct a skin allergy test 48 hours prior to use and strictly adhere to all manufacturer directions.

CUSTOM ORDER RETURN POLICY

Custom orders are made especially for you so returns can not be accepted under any circumstances. We recommend that you take your measurements carefully to ensure that your custom order fits correctly. We will not accept returns due to custom orders not fitting properly.

HOW TO ENSURE YOU QUALIFY FOR A RETURN OR EXCHANGE

To ensure that your unit will qualify for an Exchange or Store Credit please follow these instructions when you receive your item:

Inspect your item as much as possible without removing it from the original packaging. Items removed from original packaging and hairnets are less likely of being approved for a return or exchange.
If the color or style is incorrect, please do not tamper with the item any further, simply contact us within 2 days of receipt of the item to receive a RMA# (Return Merchandise Authorization Number).
We strongly advise against trying on any item but we do understand that it may be necessary when making a decision. If you must try on an item, simply place the item on your wig stand or head (with a wig cap) making sure not to cut the lace, comb or finger through the hair, pull any curls apart, spray the hair, add any products to the hair or baby hairs.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

The following items are not eligible for any type of exchange or store credit and will be refused automatically:

1. Any final sale, clearance, or close-out item.

2. All hair accessories, or sprays etc.

3. Custom order units.

4. Any hair that has been tampered with in any way, making the item appear worn, fingered through, or combed out.

5. Lace wigs where the lace has been cut, tampered, or removed for any reason.

6. Items that are not in original packaging and do not have all manufacturer tags, cards, and hair nets attached.

7. Items that have not received a RMA# before we receive it at our Exchange/Return Department.

8. Any item that is not returned with all promotional materials and tags attached.

9. Any hair item that has been handled or altered in any way that will prevent the item from being restocked in its original condition.

10. Any hair item that has any foul smelling odors as a result of being exposed to cigarettes, etc.

SHIPPING CHARGES FOR A RETURN OR EXCHANGE

We issue store credit only for the purchase price of the returned item (less the 20% restocking fee). WE DO NOT REFUND SHIPPING CHARGES. You are responsible to pay the cost to return the item to Love My Hair Boutique.

HOW TO REQUEST A RETURN OR EXCHANGE

For the fastest return or exchange, please contact us via email: support@lovemyhairboutique.com. You must contact us within 2 days of receiving your item. Returns or exchanges will not be allowed if you have not contacted us within 2 days from the receipt of your order. Please type "EXCHANGE" in the subject line. Your email must include your information (Name, Address, Phone), order number, and the color and size of the new item you wish to receive, or you must notify us if you wish to receive a refund. We will issue you a RMA# via email. You must provide proof of mailing your item(s) back to us within 2 days after you receive your RMA#. Proof of mailing means a DELIVERY CONFIRMATION NUMBER only.

HOW TO PREPARE THE PACKAGE AND WHERE TO SEND THE RETURN OR EXCHANGE

We strongly recommend that customers insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received by us in excellent condition. If we do not receive the item because it was lost in the mail, or if the item was received damaged by the mail and the package was not insured, we will not be able to process the return. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense.

Outside of the package:

1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused.

2. Ship item(s) in a sturdy cardboard box, as damaged packages are ineligible for exchange.

Send package to:

Love My Hair Boutique

RMA# (required)

Attn: Returns Department

PO Box 266

Pickerington, Ohio 43147

PROCESSING TIME FOR A RETURN OR EXCHANGE

Please allow up to 5-7 business days for your return or exchange to be processed. We will notify you via email once we have received and processed the return or exchange.

Love My Hair Boutique Store Credit:

Store credits are valid towards the purchase of any product on our website. Store credits expire 12 months from the date issued.

*Disclaimer-If your return is approved and you receive an RMA number, this is not a guarantee of item eligibility. If Love My Hair Boutique receives your item and finds that upon inspection, your item is not eligible for return (meaning tampered with and not in a condition for us to restock the item), the item will be returned to you at your expense.

If you return an item to Love My Hair Boutique without receiving an RMA number first, or without notifying us by email that you wish to exchange your item, your shipment will be automatically REFUSED and sent back to you. Proper protocol must be followed in order to receive an exchange on your item. There are no exceptions to this rule.