Returns & Exchanges
Information on Returning or Exchanging your products
It is our goal at Love My Hair Boutique™ to provide you with Full Lace Wigs, Lace Front Wigs, and Indian Remy Hair Extensions that are made from superior quality craftsmanship and only the best Premium 100% Indian Remy Human Hair on the market today. Customer service is our main focus. We inspect all wigs, and hair extensions prior to shipping to ensure that they meet and exceed your specification and our high Quality Assurance standards.
We realize that purchasing a full lace wig is an investment and may be difficult for some customers. We want to make sure that your shopping experience at Love My Hair Boutique is enlightening, and pleasant. Although we do not offer refunds, we do offer our clients up to 48 hours (2 days), to exchange your wig or Indian Remy hair extensions as long as the terms and conditions are met below.
LOVE MY HAIR BOUTIQUE™ OFFERS ELIGIBLE EXCHANGES AND STORE CREDIT ONLY.
WE DO NOT OFFER REFUNDS.
ALL SALES ARE FINAL.
Product Eligibility:
In order for your item to be deemed eligible for a return, you must use the criteria below. The item(s) must be unaltered and in original factory condition. This means the following:
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DO NOT cut the Lace
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DO NOT tear or Rip the Lace
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DO NOT put Glue on the Lace Wig /and or Remy Extensions
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DO NOT put products on the Lace Wig/ and or Remy Extensions
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DO NOT put any chemicals on the Lace Wig/ and or Remy Extensions
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DO NOT dye the Lace Wig/ and or Remy Extensions
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DO NOT attempt to correct the problem yourself prior to calling us
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DO NOT style or cut the Lace Wig/ and or Remy Extensions
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DO NOT perm the Lace Wig/ and or Remy Extensions
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DO NOT wash OR condition the Lace Wig/ and or Remy Extensions
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DO NOT wear the Lace Wig/ and or Remy Extensions
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DO NOT destroy or lose original packaging including wig net, caps and wig bag
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Units that are damaged by customer will not be accepted under our return policy.
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Tags must still be attached.
Exchanging Items Under $100.00
Love My Hair Boutique wants you to be satisfied with your order, however due to the hygenic and sanitary nature of our products we do not allow returns or exchanges of any product that is priced under $100.00. We highly recommend that you make all your selections carefully.
Exchanging In Stock Lace Wigs:
In stock full lace and lace front wigs that are sold from our inventory can be exchanged within 2 days after your receipt only if the wig is unaltered in any way. Please see the chart above for a description of what "unaltered" means. The wig may be exchanged for a wig of equal value, one time only for an additional exchange fee of $50.00. If you would like to make an exchange for a wig of greater value, you will have to pay the difference plus the additional $50.00 exchange fee. If you exchange a wig for lesser value, your difference will be issued as store credit (store credits expire 6 months from date issued). You will also be responsible for the shipping and handling to return the original wig and also for shipping on the replacement lace wig.
Exchanging Custom Lace Wigs:
We will exchange any eligible custom lace wig, for any reason, within 2 days after your receipt, one time only for $175.00, only if the wig is unaltered in anyway. Please see the chart below for a description of what "unaltered" means. If you exchange a wig for greater value you will have to pay the difference plus the additional $175.00 exchange fee. If you exchange a wig for lesser value, your difference will be issued as store credit (store credits expire 6 months from date issued). You will also be responsible for the shipping and handling to return the original wig and also for shipping on the replacement lace wig.
Exchanging or Returning Indian Remy Hair Extensions:
We will exchange any eligible Indian Remy Hair Extension purchase, for any reason, within 2 days after your receipt, one time only for a 15% restocking fee. You may then either select another texture hair, or use your store credit towards the purchase of any item at Love My Hair Boutique™. You will be responsible for the shipping to send the hair back to us. You will also be responsible for the shipping when you receive your replacement item.
Items Not Eligible for Exchange or Return:
Adhesives, Supplies, Removers, Clearance Items, Accessories, and Special Order. If wigs or Remy hair have been altered, worn, damaged, or packaging/ tags tampered with, products will be ineligible and deemed unauthorized and will be mailed back to you at your expense. Charges that are required to complete the exchange will be charged to the credit card submitted in the original order, unless notified by the customer to charge another card.
How to request and an Exchange:
Requests for exchange must be made within 2 business days of receipt of products. Exchange must be preauthorized by Love My Hair Boutique™ with an RMA Number (Return Merchandise Authorization). Without an RMA number the item(s) will be mailed back to you at your expense. Also, please ship item(s) with shipping insurance as we are not responsible for item(s) lost or damaged in the mail.
For a no questions asked, hassle free exchange, please do the following only after you ensure your item(s) are eligible for an exchange:
1. If you get your item and wish to exchange it, please notify us immediately within 24 hours upon receiving your unit by Opening a Support Ticket - Click Here
This is required in order to properly process your request. No Exceptions. If the item is eligible for an exchange, you will be issued a RMA Number (Return Merchandise Authorization) via the Support Ticket.
2. You will receive a response to your support ticket with your RMA number included and detailed and instructions on how to exchange and return the product. Please allow up to 2 business days for a response.
3. Customer must provide proof of mailing items to Love My Hair Boutique™ 2 days from receipt of the RMA number. Proof of mailing means a sufficient delivery confirmation number. A sales receipt from the mailing source is not acceptable. Once Love My Hair Boutique™ receives your exchange package, please allow 7-10 business days for the exchange to be processed and complete.
How to Prepare Your Exchange Package Outside of Package:
The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange and will be mailed back to you at your expense. Also, please ship item(s) with shipping insurance as we are not responsible for item(s) lost in the mail.
Send package to:
Love My Hair Boutique
Attn: Returns
P.O. Box 266
Pickerington, Ohio 43147
USA
Love My Hair Boutique™ Store Credit:
Credits are issued as store credit only. Store credit is valid for the purchase of any product(s) on Love My Hair Boutique™. We do not issue any cash, check, or credit card refunds. Store credits expire 6 months from date issued.
*Disclaimer-If your return is approved and you receive an RMA number, this is not a guarantee of item eligibility. If Love My Hair Boutique receives your item and finds that upon inspection, your item is not eligible for return, the item will be returned to you at your expense.
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