Returns & Exchanges
Love My Hair Boutique Return Policy
Love My Hair Boutique wants to ensure that all of our customers are completely satisfied with their purchase. We now offer hassle-free returns for all eligible purchases. We do not offer cash refunds, store credit ONLY. We want to make sure that your experience with Love My Hair Boutique is enlightening and pleasant, and we understand the difficulty of purchasing lace wigs online without the opportunity of being able to see, and feel the unit you are purchasing. For this reason, we offer a one-time return program in which you are able to return your item, receive a store credit and purchase a new item. Please take the time to read all information regarding how returns are processed.
STOCK LACE WIGS AND STOCK EXTENSIONS RETURN POLICY
Stock hair products (Stock Wigs, Lace Frontals, Hair Extensions, or Closures) may be returned for a store credit.
1. Due to the sanitary nature of our products, we allow you a maximum of (2) calender days after receiving your product to notify us that you would like to exchange the item.
2. Notify us by sending an email to: firstname.lastname@example.org
3. Include your order number and contact information in the email.
4. Item must be in NEW and EXCELLENT condition. Item must be unworn, unwashed and lace/hair uncut.
5. Labels and tags must still be attached and in its original condition.
6. Tags, Packaging, and Promotional material MUST be returned with the item. If you received a free gift, it is yours to keep!
All returns or exchanges are subject to a 20% restocking fee. This fee will not be waived under any circumstances, even if the item is deemed ineligible for return.
ACCESSORIES RETURN POLICY
All sales are final on accessories, adhesives, removers and hair care products and they cannot be returned or exchanged.
We understand that some individuals may experience an allergic reaction due to the ingredients used in hair extension and hair replacement products; however, all sales are final on accessories and we do not offer refunds due to allergic reactions or if the product did not work out for you. We recommend that you test the product on a small area according to the manufacturer directions prior to fully applying the product. We recommend you conduct a skin allergy test 48 hours prior to use and strictly adhere to all manufacturer directions.
CUSTOM ORDER RETURN POLICY
Custom orders are made with specific requirements and will not be accepted for return under any circumstances. We recommend that you take your measurements carefully to ensure that your custom unit fits correctly. We recommend that you view our article HOW TO CORRECTLY MEASURE YOUR HEAD FOR A CUSTOM LACE WIG, before placing your order. Also, because colors vary between computer monitors and mobile devices, we strongly recommend that you participate in our Color Ring Loaner Program to ensure you choose the perfect custom color option for you.
HOW TO ENSURE YOU QUALIFY FOR A RETURN OR EXCHANGE
To ensure that your unit will qualify for an Exchange or Store Credit please follow these instructions when you receive your item:
-Inspect your item as much as possible without removing it from the original packaging. Items removed from original packaging and hairnets are less likely of being approved for a return or exchange.
-If the color or style is incorrect, please do not tamper with the item any further, simply contact us within 3 days of receipt of the item.
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
The following items are not eligible for any type of exchange or store credit and will be refused automatically:
1. Any final sale, clearance, or close-out item.
2. All hair accessories, sprays, shampoos, etc.
3. Custom order units.
4. Any hair that has been tampered with in any way, making the item appear worn, fingered through, or combed out.
5. Lace wigs where the lace has been cut, tampered, or removed for any reason.
6. Items that are not in original packaging and do not have all manufacturer tags, cards, and hair nets attached.
7. Items that have not received prior authorization from our Exchange/Return Department.
8. Any item that is not returned with all promotional materials and tags attached.
9. Any hair item that has been handled or altered in any way that will prevent the item from being restocked in its original condition.
10. Any hair item that has any foul smelling odors as a result of being exposed to cigarettes, food odors, perfumes etc. (These items will be sent back to the customer at the customer's expense.)
SHIPPING CHARGES FOR A RETURN OR EXCHANGE
We will issue a store credit for the purchase price of the returned item, less the 20% restocking fee, and less the $15.00 return shipping charges. All return shipments are insured for the FULL VALUE of the item. This is to protect your investment. WE DO NOT REFUND SHIPPING CHARGES. We will email you a return shipping label and you will be required to cover the cost of return shipping. In addition, ALL returns are shipped back to us via UPS Ground.
HOW TO REQUEST A RETURN OR EXCHANGE
For the fastest return or exchange, contact us via email: email@example.com, within 2 calendar days of receiving your item. Returns or exchanges will not be allowed if you have not contacted us within 2 days from the receipt of your order. Type "EXCHANGE" in the subject line. Your email must include your information (Name, Address, Phone), order number, and the color and size of the new item you wish to receive, or you must notify us if you wish to receive store credit. We will issue you a shipping label via your email address.
PROCESSING TIME FOR A RETURN OR EXCHANGE
Please allow up to 1-3 business days for your return or exchange to be processed. We will notify you via email once we have received and processed the return or exchange.
Store credits are valid towards the purchase of any product on our website. Store credits expire 6 months from the date issued.
*Disclaimer- If Love My Hair Boutique receives your item and finds that upon inspection, your item is not eligible for return (meaning tampered with and not in a condition for us to restock the item), the item will be returned to you at your expense. All items returned must receive prior authorization because returns will be shipped to an alternate address that is not listed on the website. Proper protocol must be followed in order to receive an exchange on your item. There are no exceptions to this rule.