Due to your overwhelming response, we now ship all packages via United Parcel Service (UPS)
Delivery transit map shown below:
WHEN WILL YOUR ORDER SHIP?
You can find out the amount of time it will take for your order to be processed and shipped by checking the description that is located under the price of the item that you purchased. Under the "Stock Status", there is a disclaimer that lists the processing time. Once your order has been processed and shipped, you may then refer to the shipping guide to find out when your order will arrive. We ship orders Monday through Friday. We do not ship orders on weekends or holidays.
WHEN WILL YOUR ORDER ARRIVE?
We ship all of our packages with United Parcel Service (UPS). You will receive an email with your delivery confirmation number once your item is shipped. However, the carrier may take up to 24-48 hours or longer to register your tracking information in their system so the package may already be in transit before you can trace it. The status of your delivery can be viewed at www.ups.com. You may also track your package directly on our website by logging into your account.
SIGNATURE CONFIRMATION & SHIPPING INSURANCE
All orders valued over $100.00 will be shipped with shipping insurance (packages are insured up to the value of the package). All shipments are sent with signature confirmation, no exceptions, this requirement will not be waived. You are responsible for these services and the amount required to pay for these services has already been included in your shipping charges.
APO / FPO MILITARY ADDRESSES
Orders can be shipped to APO / FPO military addresses. However, please be aware of the following
HOW TO CALCULATE YOUR SHIPPING CHARGES
Once you place your order, our online software will automatically calculate your exact shipping charges based upon your address and the weight of the items you purchased.
To calculate shipping charges please follow these instructions:
1. After you finish shopping and have updated your cart with your desired items, click "Checkout" on the Order page.
2. Please review your order to ensure that everything is correct.
3. Complete the information including your address & zip code.
4. Choose your desired shipping method.
5. Click "apply" below the shipping method field and the checkout page will update your shipping charges.
6. Our software will automatically calculate the shipping charges and add any other necessary fees or taxes. If there are any questions about this please contact us.
Some accessories (liquid adhesives, etc) are restricted to Ground/Home Delivery shipping (estimated delivery 7-10 business days).If you are purchasing items that are restricted to Ground/Home Delivery, the full contents of your package will ship via this method. You are permitted to break up your order by placing a separate order for items you wish to ship separately.
We accept and ship all International Orders.All payments made by Credit Card or PayPal will ship to the provided BILLING ADDRESS only. We will not ship to any UNCONFIRMED PayPal addresses. Please see our International Order Policy here. International orders are shipped via USPS Express Mail only. All international orders ship via UPS International Express Mail with tracking and insurance (This is to assure that no packages are lost).
Delivery transit days will vary depending upon the destination country. Duties and taxes will be the responsibility of the recipient. We will not put "GIFT" on the package to avoid customs charges. This is illegal, please do not ask.
Delivery to Overseas Military APO/FPO Post Office Boxes
Two-day shipping is not available to APO/FPO post office boxes. All standard deliveries to APO/FPO P.O. Boxes will be shipped via USPS Priority Mail. Estimated delivery is 6-21 business days.
CUSTOM ORDER ITEMS
Custom order items will ship in 6-8 weeks.
Rush delivery ($50.00 extra) will ship in 4-5 weeks.
LOST OR DAMAGED PACKAGES
If a package is undeliverable/returned to Love My Hair Boutique because of an invalid/incorrect address supplied by the Buyer, the order will be subject to a 15% re-shipping fee, as well as it will be the Buyers responsibility to pay to have the items re-shipped. Love My Hair Boutique insures all shipments. If your shipment is lost/damaged in transit (by the Carrier). You must complete the Shipping Lost/Damaged Claim Form. After the form is completed, please fax the form to 1-888-547-9499. When we receive the completed form, a claim will be filed with the Carrier, and upon approval from the carrier, the products will be redistributed.
CANCELLATION ON IN STOCK ORDERS
Any orders that are not yet in the "processing" status may be canceled by phone at 1-888-547-9499. We cannot guarantee that cancellations made by email will be processed in time. Call us to insure the cancellation of your order to prevent unwanted charges and shipping costs. Customers may leave a voice message after business hours. Once orders have been processed and shipped, they cannot be canceled. Any deliveries refused by the customer will be subject to a 35% re-stocking fee in addition to the return shipping charge.
BACK ORDER ITEMS
If an item you have requested is out of stock or otherwise unable to be shipped, we will notify you via email of your options. If we do not receive a response within 2 business days, we will call to confirm the issue with your order. If we are still unable to contact you, we will simply cancel your order.You will receive a refund within 5-7 business days of your order date.Refund will be given in the form of your original payment method. We do not hold your funds if an item is back ordered.